Frequently Asked Questions
When will my moccasins ship? Our moccasins are made individually as we receive the orders. We are running at about a 6-8 week turnaround time right now plus 2-3 day shipping. We are anxious to get them made and sent out to you. As soon as we ship them, we will send you an email with the tracking information. Thank you for your patience as we make your genuine hand-sewn moccasins.
When will my order arrive? Once your moccasins have been made, we ship them via USPS Priority Mail. This shipping method is usually the fastest and least expensive method. Your moccasins should arrive in approximately 4 weeks via USPS mail which delivers Mon-Sat in most places.
What is the cost of shipping? The cost of shipping is usually between $10-$12 for most domestic locations.
Do you offer discounts or sales anytime of the year? No, we do not offer discounts or sales. We strive to keep our prices low all year long. In fact, our prices are about $100 less than most of our competitors.
What shipping carriers do you use? We ship most our moccasins via USPS Priority mail. We have found this method to be the least expensive and the fastest with most shipments arriving in 2-3 days.
What is the difference between buffalo and bull hide? Both leathers are supple and durable, however, the buffalo is a more stretchy leather and has a looser grain while the bull hide is less stretchy and has a tighter grain. So, the bull hide tends to be a bit more firm and durable for outdoor use, where the buffalo hide tends to be a bit more flexible and soft and better suited for indoor use.
Should I send in a foot tracing for sizing? No, you do not need to send in a foot tracing. We have found greater success with sizing by going off your current shoe size.
How do I figure out my size and width? The best way to figure out your sizing is to go off your current shoe size. It’s best to go off your dress shoe, boots, or street shoes size. Tennis shoes made overseas usually run a half to a full size bigger. Our moccasins are made to mold and shape to your feet. Out moccasins are cut to stretch in the width direction.
How should my moccasin fit? The fit of our your moccasins depends on your preference. If you want them to fit more like a shoe, then your moccasins should fit snuggly when they arrive but not hurt your feet. If you want to be able to slip in out of your moccasins really easily, then they should fit more loosely when they arrive.
How can I tell if my moccasins will stretch out and mold to my feet? We recommend that you wear your moccasins around the house on a non-scuffing surface for several days for several hours at a time. After several days, you should be able to tell if your moccasins will stretch out to the correct size, or if you need to exchange them for different size.
How can I make an exchange? Please initiate the exchange process by following the steps below:
1. Please fill out the exchange slip inside your box and send it with your returned pair of moccasins. If you no longer have the exchange slip, please include the following information on a piece of paper with your return: Name, Email, Exchange or Return, New Size.
2. Send your moccasins back to our return center address listed below.
Return Center Address:
Wassookeag Moccasins
3570 NW 53rd Ct,
Fort Lauderdale, FL 33309
3. Once we receive them, in unworn condition, we will send the requested size.
How long do exchanges take to be processed and shipped? Since we make our moccasins to order, it takes 2-3 weeks from the time we receive your moccasins for us to process and make your new moccasins.
Can I return my moccasins? Yes, you can return your moccasins within 30 days of receiving them. Please follow the return the instructions below:
1. Please put your name on a piece of paper in the returned box and indicate that you are requesting a refund.
2. Send you moccasins back to our return center address listed below.
Return Center Address:
Wassookeag Moccasins
3570 NW 53rd Ct,
Fort Lauderdale, FL 33309
3. Once we receive them, in new condition, we will credit back the money to the method of payment used.
Why do some moccasins get shipped to/from Florida? The way our company is currently set up we have a small inventory location in Florida. We also process all exchanges and returns from this location. However, all our moccasins are made in Maine.
How do you pronounce? It is pronounced "WAH sue keg". It is derived from a lake in Dexter called Wassookeag which is of native American origin.
Why don’t you ship internationally? Due to the high VAT and shipping cost we no longer ship internationally.