Frequently Asked Questions
When will my moccasins ship? Our moccasins are made individually as we receive the orders. We are running at about a 6-8 week turnaround time right now plus 2-3 day shipping. We are anxious to get them made and sent out to you. As soon as we ship them, we will send you an email with the tracking information. Thank you for your patience as we make your genuine hand-sewn moccasins.
When will my order arrive? Once your moccasins have been made, we ship them via USPS Priority Mail and UPS. This shipping method is usually the fastest and least expensive method. Your moccasins should arrive in approximately 6-8 weeks.
What is the cost of shipping? The cost of shipping is usually between $10-$15 for most domestic locations.
Do you offer discounts or sales anytime of the year? No, we do not offer discounts or sales. We strive to keep our prices low all year long. In fact, our prices are about $100 less than most of our competitors.
What shipping carriers do you use? We ship most our moccasins via USPS Priority mail and UPS. We have found this method to be the least expensive and the fastest with most shipments arriving in 2-3 days.
What is the difference between buffalo and bull hide? Both leathers are supple and durable, however, the buffalo is a more stretchy leather and has a looser grain while the bull hide is less stretchy and has a tighter grain. So, the bull hide tends to be a bit more firm and durable for outdoor use, where the buffalo hide tends to be a bit more flexible and soft and better suited for indoor use.
Should I send in a foot tracing for sizing? You do not need to send a tracing of your foot. Please see our sizing guide to take your foot measurements and compare them with the sizing chart.
How do I figure out my size and width? Please check our sizing guide. Our moccasins are made to mold and shape to your feet and are cut to stretch in the width direction.
How should my moccasin fit? The fit of our your moccasins depends on your preference. If you want them to fit more like a shoe, then your moccasins should fit snuggly when they arrive but not hurt your feet. If you want to be able to slip in out of your moccasins really easily, then they should fit more loosely when they arrive. Remember that your moccasins are made to mold and shape to your feet and are cut to stretch in the width direction.
How can I tell if my moccasins will stretch out and mold to my feet? We recommend that you wear your moccasins around the house on a non-scuffing surface for several days for several hours at a time. After several days, you should be able to tell if your moccasins will stretch out to the correct size, or if you need to exchange them for different size.
How can I make an exchange? Please initiate the exchange process by following the steps below:
1. Please fill out the exchange slip inside your box and send it with your returned pair of moccasins. If you no longer have the exchange slip, please include the following information on a piece of paper with your return: Name, Email, Exchange or Return, New Size.
2. Send your moccasins back to our return center address listed below.
Return Center Address:
Wassookeag Moccasins
13800 Oakmeade Trace
Alpharetta, GA 30004
3. Once we receive them, in unworn condition, we will send the requested size.
How long do exchanges take to be processed and shipped? Since we make our moccasins to order, it takes 2-3 weeks from the time we receive your moccasins for us to process and make your new moccasins.
Can I return my moccasins? Yes, you can return your moccasins within 30 days of receiving them. Please follow the return the instructions below:
1. Please put your name on a piece of paper in the returned box and indicate that you are requesting a refund.
2. Send you moccasins back to our return center address listed below.
Return Center Address:
Wassookeag Moccasins
13800 Oakmeade Trace
Alpharetta, GA 30004
3. Once we receive them, in new condition, we will credit back the money to the method of payment used.
Where do you make the moccasins? We have expanded our operations and currently make our moccasins in Maine, Midwest, and Georgia. Made in America.
How do you pronounce? It is pronounced "WAH sue keg". It is derived from a lake in Dexter called Wassookeag which is of native American origin.
Why don’t you ship internationally? Due to the high VAT and shipping cost we no longer ship internationally.